1. Contact
Email studio.gennai1@gmail.com. Include “KAMOSUBI” and your topic in the subject. We reply to the sending address. For deletion, follow the account deletion page.
2. Reporting a problem
If known, include the app version, device/OS, screen, preceding actions and frequency. Screenshots are optional; hide unrelated notifications, email addresses and other information before attaching them.
3. Protect your information
Do not send passwords, authentication codes, private keys, save files or unnecessary identity documents. We do not request credentials to sign in for you. Messages are used to respond, investigate and verify identity when necessary.
4. Replies
We review inquiries and reply. If investigation or verification is needed, we explain next steps and expected timing. Check spam settings if a reply is missing. We do not offer telephone/chat support or a guaranteed response deadline.