Terms of Use

Scope and eligibility

These terms apply to the app named on this page, provided by STUDIO-GENNAI (we/us), and to its official web demo if one is available. The product description, supported environment, price and access period presented before purchase also form part of your contract. Where a store is the contracting party for payment or distribution, the store terms identified at checkout also apply to that transaction.

We publish these terms for new use and purchases from 5 November 2026. They do not retrospectively reduce existing purchase terms or acquired rights. If you are a minor, obtain any parent or guardian approval required by the law where you live and the store terms. Check the store for the app's intended age group and distribution regions. A translation does not promise availability or the ability to purchase in any particular country.

The full app and free web demo

Wish Knotter is a puzzle game: listen to fictional residents and draw threads and loops to meet each garden's conditions. The iOS/Android full edition contains handcrafted gardens and subsequent generated gardens. It has no in-app purchases, subscriptions, advertisements or our own accounts. It does not send game content to external generative AI services.

The official free web demo contains a limited selection; the full app's additional and generated gardens are not included. The app and browser store progress separately, without automatic syncing or transfer. Wishes are fictional puzzle conditions, not a promise to fulfil real-world wishes or produce a particular real-world effect.

Purchase and re-downloads

The full edition is a paid store download. Check the price, currency, taxes, supported OS and devices in the store before purchase. It is not a subscription with automatic additional charges. Device and connectivity costs are your responsibility.

Re-download availability depends on your original store account, purchase history and distribution availability. Purchases do not transfer between iOS and Android. Re-downloading the app does not itself restore progress. If you cannot obtain a purchase or encounter a defect, contact us or the purchasing store before paying again. These technical conditions do not limit statutory remedies.

Offline use and saves

The native game works offline and stores progress, line states, language and audio settings on your device. It does not send play data to us or provide server-based progress syncing or recovery. OS backup and restoration follow the OS provider's settings and conditions.

Clearing app/browser data, resetting a device, failure or replacement may remove progress. The free demo uses browser storage, which may be unavailable or temporary when storage is blocked or private browsing is used. Website analytics and privacy choices are explained in the website privacy policy.

Permission to use and ownership

We grant you a non-exclusive right to use a lawfully obtained copy in accordance with these terms and your purchase conditions. The app's software, artwork, audio and other content belong to us or their respective rights holders. We do not acquire ownership of your own text or other material you create using the app, or a licence to use it for advertising or AI training.

Do not infringe others' rights, gain unauthorised access, introduce malware, bypass payment or authentication unlawfully, interfere with the service or redistribute the app without permission. This does not restrict analysis, copying or other activities permitted by applicable law, including applicable interoperability exceptions.

EEA/UK withdrawal and refunds

If you are a consumer in the EEA or UK, applicable law may give you a right to withdraw from a distance contract without giving a reason, normally within 14 days of concluding it. The starting date, any extension for missing information and reimbursement arrangements follow applicable law.

Immediate supply of digital content removes the withdrawal right only when the legal requirements are met, including prior express consent to starting supply, acknowledgement of losing the right and the required contract confirmation. Viewing or agreeing to these terms, or merely using the app, is not treated as satisfying those separate requirements. Early performance of services and any proportionate charge for services already supplied are also subject to the requests, information and consent required by law.

To withdraw, use the purchasing store's process or send a clear statement to our email address. Sending the statement before the deadline is sufficient; using the model below is optional. Valid withdrawal or termination will be reimbursed within the period and by the method required by law. Statutory remedies for faulty content remain separate from withdrawal rights.

Consumer rights, including the EEA and UK

Mandatory consumer protection in your country of residence takes priority, including applicable protection in the European Economic Area (EEA) and United Kingdom. Being free of charge does not by itself remove any statutory rights that apply.

As required by applicable law, digital content must conform to its description and contract and meet reasonably expected quality and functionality. Services must be provided with reasonable care and skill. If content is faulty or not supplied, you may be entitled, subject to the legal conditions, to a free correction, repair or replacement, a price reduction, termination and a refund. We will also provide and inform you about compatibility and security updates for the period and to the extent required by law.

We will not reject a statutory claim solely because a store's voluntary refund window has expired. You may use the purchasing store's process and contact us about defects and your rights. Store procedures do not replace your statutory remedies.

Updates, changes and discontinuation

We may change the app or these terms for security, compatibility, legal compliance or to correct defects. We will not unilaterally remove the essential content or access period promised at purchase. For material changes or discontinuation, we will give reasonable advance notice of the reason, effect, timing and your options, using a durable medium such as email where the law requires it. Urgent safety changes will be explained as soon as reasonably possible.

Where applicable law allows you to terminate free of charge or obtain a refund because a change has more than a minor negative impact on your use or access, we will respect that right. A notice alone will not add a paid product or subscription to your contract. Any required consent and purchase steps are separate.

Problems and our responsibility

Interruptions or errors may occur because of the OS, hardware, connectivity or other conditions, including on supported devices. For help, tell us your device model, OS/app version and the steps that led to the problem. Do not send passwords, card details or unnecessary recordings or personal information.

We are responsible under applicable law for loss caused by our breach of contract or failure to use reasonable care. We do not exclude liability for death or personal injury caused by our negligence, fraud, or anything else the law does not allow us to exclude or restrict. Explaining a functional limitation, including possible data loss, does not remove our legal responsibility.

Law, complaints and languages

Japanese law governs these terms, without depriving you of mandatory consumer protection in your country of habitual residence. Nothing restricts your right under applicable law to bring a claim in a court where you live or seek help from a regulator or consumer advice body. You do not have to contact us first to exercise those rights.

The Japanese and English versions are intended to communicate the same conditions. Any difference in wording remains subject to your applicable legal protection and will not be used to narrow your statutory rights.

Contact and complaints

For a defect, purchase problem, complaint or statutory request, email us using the address below. We will review your request and explain the next steps; you do not need to make another purchase to ask for help.

Optional model withdrawal form

Use this only if you wish to withdraw. You may instead send any other clear statement.

Privacy and store assistance

• App privacy policy
• App support
• Website privacy policy (Japanese)
• Google Play refund process
• Apple refund process